Quick Answer
Most issues come down to: the app embed isn't enabled, you're editing the wrong theme, or there's a conflicting cookie app. Check those first.
Banner issues
Most likely cause: The app embed isn't enabled.
Fix: Go to Online Store → Themes → Customize, click App embeds in the left sidebar, toggle Consentico ON, then click Save.
Still not working? Make sure you're editing your published theme (not a draft), try a hard refresh in incognito, and check that "Banner enabled" is ON in Consentico Settings.
Tracking issues
Most likely cause: Shopify's privacy regions aren't configured.
Shopify has a setting that tells their pixel manager which regions require consent. Without it, pixels fire immediately — before any CMP can intervene.
Fix:
- Go to Settings → Customer Privacy → Cookie Banner
- Click "Remove cookie banner" (removes Shopify's banner since you're using ours)
- Toggle OFF "Use automated settings"
- Click "Edit" next to Regions
- Select European Economic Area and United Kingdom
- Click Save
This tells Shopify to block tracking in those regions until Consentico grants consent.
Why this matters: Shopify's Facebook & Instagram channel, TikTok channel, and other native integrations run inside Shopify's "web pixel" sandbox. This sandbox checks customerPrivacy.marketingAllowed before firing — but that value defaults to true unless you configure the regions above.
Scan issues
Other issues
Still stuck?
Email support@consentico.com with:
- Your shop domain
- What's happening vs. what you expected
- Screenshots if possible
- Any errors from the browser console
We respond within 24 hours (Business plan: same day).